Privacy Policy

SG CHILDCARE CENTRE LTD. (“we”, “us” or “our”) administers website enquiries centrally for Stars for Life. This policy explains how we handle personal information through this website and in related childcare enquiries, waitlist communications and tours.

Individual Stars for Life centres are operated by separate legal entities. Enrolment and ongoing childcare records are handled by the relevant centre operator under its applicable privacy notices and legal obligations. We remain responsible for personal information under our control.

For privacy questions, requests or complaints, contact:

Privacy Officer
SG CHILDCARE CENTRE LTD.
admin@starsforlife.ca

When you make an enquiry, we collect the information needed to respond and assess your childcare needs. Depending on your request, this includes:

• Your name, email address and phone number.

• Your preferred centre, intended start date, required schedule and the number of children needing care.

• Each child's first name, to personalize your visit, and date of birth or expected due date, to assess age suitability and timing.

• Optional information, such as your postal code, how you heard about us and a short note.

• Your communications with us, tour details and any consent or communication preferences you provide.

We use these details to respond to your enquiry, assess age and schedule fit, provide tuition information, arrange and follow up on tours, and manage waitlist interest or availability notifications you request.

This website is intended for parents, guardians and other people authorized to enquire about childcare. It is not directed to children. If you provide a child's information, you must be the child's parent or guardian, or have authority to consent to its collection, use and disclosure for the enquiry.

Please do not include medical records, identification documents or other sensitive information in the general notes field. Contact our team if you need to discuss additional support so we can explain what information is needed and how to provide it.

We explain the purposes for collecting information before or when we collect it and obtain consent in a manner appropriate to the information and circumstances, unless the law permits or requires otherwise.

We use your contact details to respond to your request and communicate about tours, waitlist interest or availability notifications you have requested. Providing contact details for an enquiry does not sign you up for general promotional messages.

Where we offer promotional emails or text messages, you can choose to receive them through the optional marketing consent. The sign-up identifies the sender and the messages you are agreeing to receive. This choice is optional and does not affect your ability to enquire about childcare. You can unsubscribe using the instructions in a promotional message or by contacting us. We process marketing unsubscribe requests without delay and no later than 10 business days after receiving them.

Authorized staff receive the information they need to handle your request. We share relevant enquiry information with the legal entity operating your selected centre, or another centre to which you agree to be referred. We identify that operator before sharing your enquiry with it. If you have not selected a centre, we handle your enquiry centrally while discussing suitable options with you.

We use service providers to operate the website and support data storage, enquiry management, communications and scheduling where these functions are enabled. Our website uses Lovable Cloud for hosting and managed backend services. Google services are described below.

Service providers acting on our behalf receive information needed to perform their services. We remain responsible for information under our control and use contractual and other reasonable safeguards appropriate to the services and information involved.

We may also disclose information where required or permitted by applicable law, such as in response to a valid court order or as legally authorized to address an emergency.

Some service providers may store or process information outside Canada. Information processed in another country may be subject to that country's laws and lawful access by its authorities. Contact our Privacy Officer if you have questions about our service providers or processing locations.

Operating and protecting the website may involve technical information such as your IP address, browser and device details, requested pages and security or error logs. Cookies or similar technologies may also support essential website functions and remember your privacy choices.

With your consent, we use Google Analytics to understand website visits, referral or campaign sources and interactions. Google Analytics may use cookies and similar technologies and receive technical information about your visit. You can accept or decline optional analytics and change your choice through Cookie settings. Declining analytics does not prevent you from browsing the website or making an enquiry.

We do not send enquiry form contents, contact details or children's birth information to Google Analytics. Private staff and preview pages are excluded from our website analytics tracking.

You can also manage cookies through your browser settings. Restricting essential cookies may affect some website functions.

Embedded videos may share technical information with their provider when the content loads or you interact with it. Links to Google Maps, social media and other external websites take you to services governed by their own terms and privacy policies. These services may collect information independently of us. You can learn more in Google's Privacy Policy.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information and limit access according to staff responsibilities.

We keep information for as long as it is needed for the purposes described in this policy or for applicable legal or legitimate business requirements. If we use information to make a decision that directly affects an individual, we retain that information for at least one year after that use, as required by BC law.

When retention is no longer needed for these purposes or requirements, we securely delete the information or remove the means by which it can be associated with identifiable individuals. We may retain limited records of consent and unsubscribe requests to respect your choices and meet our obligations.

You may contact admin@starsforlife.ca to request access to or correction of your personal information, withdraw consent, ask about deletion or raise a concern. Please describe your request sufficiently for us to locate the relevant information. We may need to verify your identity and your authority to act for a child.

For access requests governed by BC's Personal Information Protection Act, we respond within 30 business days, subject to extensions permitted by law. Where another applicable law requires a different deadline, we follow that deadline. Access and correction are subject to applicable legal requirements and exceptions.

You may withdraw consent on reasonable notice, subject to applicable legal restrictions. We will explain any consequences, such as being unable to continue handling an enquiry if essential information can no longer be used. Deletion requests are subject to required retention and other legal obligations.

You may also contact the Office of the Information and Privacy Commissioner for British Columbia about your privacy rights or concerns, or the Office of the Privacy Commissioner of Canada where federal privacy law applies.

We will post updates here with a revised date. If a change requires new consent for the collection, use or disclosure of personal information, we will obtain that consent before applying the change.

Please also read our Website Terms of Use.